Learning Games being played in a bank

Rajeshwari Sharma from New Delhi reports
"For some new hires at ICICI Bank Ltd, India’s largest private sector bank, play is an integral part of work. These hires, typically junior and middle-level managers hired for customer-facing functions, are made to play online games for several hours before they get down to the business of dealing with people."

I know they had e-learning facilities at most large organizations but actually playing games online. That is really cool.

ICICI actually has four gamea
- queue management
- cheque clearing (operations)
- cheque payment across the counter, and
- savings accounts.

As the names suggest, these games present situations with customers seeking services in these areas. The games require the staff to provide quick services and resolve issues efficiently. For every right move players make, they get a part of the key to the kingdom, while they lose a life for every wrong move.

That is a fun way of learning on the job!